Job Description

Why wait for the New Year to start your new career?!

Our Client, Wren Kitchens still has vacancies available and start dates to join their expanding team before Christmas.
Wren Kitchens is the Number 1 Kitchen Retailer in the UK! They are a privately-owned, family run business which they deliver a world-class customer service experience to all customers.

We're recruiting for Case Managers to join Wren Kitchens on a permanent contract.

Job Title: Case Managers (Complaints Handling)
Salary Details: £22,440 - £25,520 plus quarterly bonus. Potential to earn up to £29,000
Hours: Monday to Friday, 9:00am - 5:30pm.

About You:
* Attentive with a strong focus on the customer experience.
* Previous complaints handling experience is beneficial.
* Passionate with the ability to take ownership of customer queries and resolve issues where required.
* Ability to effectively organise and prioritise your own workload.
* Excellent oral and written communication skills.
* Proven ability to thrive in a fast-moving environment.
* Excellent computer skills including Microsoft Office.

Main Responsibilities:
* Proactively resolving customer queries and issues through various channels of communication
* Manage a case load efficiently, ensuring all cases are actioned accordingly
* Taking ownership of each customer call to provide the best resolution
* Provide all Wren customers with an exceptional experience
* Assist stores with any related queries or concerns relating to the systems or processes
* Identify and report on any processes that could result in a poor customer experience
* Demonstrate empathy and clear understanding when liaising with customers in a professional manner

How you'll be rewarded:
* Free access to our state of the art on site gym, open 24/7
* Enjoy subsidised meals in our two fantastic restaurants
* Free onsite parking
* Customer Service Employee of the Month with perks including dedicated parking spaces and gift vouchers
* Customer Service Refer a Friend Scheme with the chance to earn up to £500 for each referral
* The Wren Flyer bus is available to take you to and from work, enabling you to save on bridge fees!
* Free refreshments brought directly to your desk throughout the day
* Free annual eye tests as well as a contribution to new glasses
* Free uniform included that you can also claim under the HMRC allowance
* Nationally recognised qualifications available after 6 months continuous service

If you feel as though you are suitable for this position, apply now or alternatively call 01482 699100.