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Case Officer - Customer Service

  • Location:

    Leeds, West Yorkshire

  • Sector:

    Customer Service

  • Job type:


  • Salary:


  • Contact:

    Leeds CL

  • Contact email:

    [email protected]

  • Job ref:

    JW HJ5528_1636556952

  • Published:

    2 months ago

  • Duration:

    4 months

  • Expiry date:


  • Startdate:


Job Description

We are looking for a candidate with strong customer service experience/skills to join our client NHS England as a Case Officer. These are long - term temporary roles with extension possible subject to business requirements

If you have strong communication/people/customer service skills (verbal and written) then this may be the role for you

Location: Working from home but then a hybrid model will be introduced where you will work some days in the office and some days at home. The offices are based in Leeds city centre LS1

Hours: Monday- Friday 37.5 hours a week - 9-5

Assignment length: End of March 2022 but will most likely be extended subject to business requirements

Salary: £11.76 rising to £12.74 per hour after 12 weeks

NHS England and NHS Improvement are working together as a new single organisation to better support the NHS to deliver improved care for patients.

The role:

As a Case Officer, you will work as part of a dynamic team in delivering an effective service, supporting managers and staff across the Customer Contact Centre.

The role will mainly be email customer service based, but there may be telephone work involved as well for more complex queries

  • Have the ability to communicate clearly and effectively, interacting with people at all levels verbally and by written means
  • Liaise effectively with people who may be distressed and identify any immediate risk issues
  • Have conflict resolution and excellent listening skills
  • Ensure cases are handled in line with internal service level agreements, KPIs and in accordance with agreed policies and procedures
  • Ability to deal sensitively dealing with difficult and sometimes challenging situations and people
  • Maintain clear, accurate and concise casework records/notes in the CRM system
  • Provide and seek quality advice and guidance to and from colleagues and other NHS personnel to assist with handling of cases

If this role sounds of interest to you then please apply now or send your CV directly to myself


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