Job Description

Hours: 37.5 per week
Working Hours: Monday-Friday, 9.00am-5.00pm, with flexibility
Pay: £9.49
Contract end date: June 2021 (with possible extension)
Location: Monks Cross (York) Office Work.

You will be responsbile for providing customer service by email and phone. The job role, will include but is not limited to;

Essential Skills
o Excellent communication skills and experience of being able to deal with the management of casework, queries and policy issues, leading to the resolution of exceptions.
o Ability to work to strict deadlines and follow detailed policy documents
o Excellent organisational skills, with attention to detail, accuracy and good problem solving skills
o Experience of dealing with difficult conversations
o Effective team player and work equally as well on their own
o Experience of providing a high-quality customer service, which creates confidence and trust

Desirable Skills
o Experience of working within a finance-based environment.
o MS Excel skills and experience of other MS products, such as Access
o Experience of Oracle
o Experience of working with teams across multiple sites
o Good negotiating/decision making skills

Essential Criteria
The role is subject to DBS and reference clearance. You must have been a resident in the UK for three consecutive years, spending no longer than six months abroad during this period (unless an Overseas Police Check is obtained).
This is a temporary position, applications from candidates in a permanent role cannot be considered. Due to high numbers of applications, if you have not been contacted after you have applied for this role, then unfortunately you have not been short listed.