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  • Location:

    Newport, Wales

  • Sector:

    Admin & Secretarial

  • Job type:


  • Salary:

    Up to £11.23 per hour

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    6 to 9 Months

  • Expiry date:


  • Startdate:

    April 2022

Job Description

Brook Street is currently recruiting on behalf of our client who is based in Newport City Centre.

We have multiple positions available for Casework admin officers.

Contract: Temporary to 1 year Fixed Term, after 6 weeks training has been completed and passed.

Start date: April 2022

Salary: £11.23 per hour

Hours: The administration officer role working pattern will be between Monday and Saturday 8am to 6pm on a rota basis, therefore candidates must be flexible between these times.

Clearance: CTC

Primary Purpose

To support non examination functions by adhering to current guidance and policy.

Key Responsibilities

  • To support single site functions as appropriate, depending on location.
  • To provide effective and timely customer care to internal and external customers in line with current guidance and best practice.
  • To respond to customer enquiries and complaints in writing, by telephone and face-to-face to the appropriate standard and in accordance with established policy and procedural instruction.
  • To develop and maintain knowledge of legislation, policy, procedure and security guidelines so as to complete all work in accordance with the client's Policy, Procedure and Best Practice guidelines.
  • To work flexibly and provide support to other operational colleagues / areas as required.
  • To take responsibility for one's own attendance, performance and personal development.

Note: An employee may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence and training.

Relevant Skills

Please Note it would be useful for the candidate to have the following Skills:-

  • Good IT knowledge and ability to work with spreadsheets
  • Excellent customer service skills
  • Ability to adapt to a fast-paced working environment
  • Positively engage with change and support colleagues
  • Flexible approach.
  • Ability to adhere to strict guidance and policies.
  • Professional approach to work, in particular engagement with Customers and Teammates

These Roles are primarily Office Based.

Due to the clearance required you must hold a VALID PASSPORT to apply for this role.

Email stating `HMPO Caseworker` in the subject

Apply asap as the clearance can take up to 40 days


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