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Job Description

This role will be on a temporary ongoing basis. Initially, this will be for three months and then pending extension in line with business needs. The role will be office based in Solihull.

You will be responsible for administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team as well as working independently. You may be required to respond to routine queries, issues or circumstances.

The ideal candidate will have at least 12 months administration experience and a willingness to train and learn new systems and skills. You will have an attention to detail and ability to work in a structured environment. You will be articulate, an excellent communicator and effective team player! Be ideal for candidates with case management experience

Key responsibilities will involve, but not be limited to:

- Processing work in line with agreed procedures, business rules or scripts (E.g. making calls, answering calls, dealing with emails and queries, taking messages)
- Assess applications against well-defined criteria set out in legislation, ensuring that all information necessary to make an appropriate decision is obtained;
- Ability to consider a range of information and make effective decisions
- Learn the procedures and understand parameters of producing quality output
- Schedule and prioritise allocated work on a daily basis
- Maintain and update information held on a data base or manually
- Maintain records for audit purposes
- Ensure deadlines are met
- Ability to consider a range of information and make effective decisions
- Ability to prioritise and manage own workload
- Experience of using a range of IT databases and must have proficient experience of Microsoft Office (Word, Excel, Outlook etc)
- Ability to work on own and as part of a team

This role will be full time, requiring working Monday to Friday from 9am to 5.30pm. A non-negotiable pay rate of £8.87 for the first 12 weeks then rising to £10.88 on the 13th week of work onwards

Please apply for the role online if you feel that you have the suitable skill set for this position. You must also have a UK passport to be considered for this role. If offered the role, it may take up to 6 weeks to get clearance to start.

We are expecting a high volume of applications for this position which may mean that we are unable to contact every applicant.


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