Job Description

Claims Administrator
Commercial Property
Job description
For a career path that is both challenging and rewarding, join Sedgwick`s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions, specialising in claims management and loss adjusting services. Our people are as diverse as our products and services and as varied as our clients. We believe that individuals from different backgrounds encourage a challenging team environment, a creative approach to problem solving and an interesting working environment.

At Sedgwick we pride ourselves on our professionalism and expertise, delivering a first class service which is highly rated by our clients. Don`t just take our word for it; as winners at the British Insurance Awards 2019, we know what good looks like.

Our credentials depend on the strength and capability of our people and we take great care in making sure that our people are empowered and encouraged to fulfill their potential. Personal accountability, a strong customer ethos and a pride in what we do are at the heart of what we expect from our people. In return we offer great development, a friendly, caring environment and competitive remuneration package.

The team:

Due to continued growth, we now have an excellent opportunity for an analytical and detailed claims administrator to join our Commercial Claims Team, based in Redhill.

The role:

You will act as a focal and escalation point for one of our valued clients. This will involve the data entry of new insurance claims received on to our in-house claims database and allocation to designated teams, you`ll need to be highly accurate, numerate, and also aware that some tasks may be repetitive at times.

Additionally, you`ll be issuing acknowledgement letters to clients, handling telephone calls and enquiries from policy holders, and recording relevant information onto our database. You`ll also be trained on basic report checking and telephony.

You will be responsible for all incoming communications within the client mailbox and be expected to adhere to strict service level agreements, for this you will need good time management and organisation. It`s important you`ll be a fast learner with excellent attention to detail and have the ability to work using your own initiative.

It is important you build a strong rapport with the client in order to provide an excellent customer experience to both our client and their customers. Exceptional customer service skills are important for this role and important to help us deliver excellence as a company.


Education / Qualifications required:
- Minimum GCSE `C` grades or equivalent in Maths and English
- Accurate keyboard skills
- MS Word and Excel - intermediate level as a minimum
- Previous experience in a professional office environment an advantage
- A professional attitude at all times with excellent interpersonal skills
- A friendly and helpful telephone manner
- The ability to work under pressure and demonstrate flexibility

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.



Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.