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Claims Adviser

  • Location:

    Kings Hill, Kent

  • Sector:

    Contact Centre, Customer Service

  • Job type:

    Permanent

  • Salary:

    £18500 - £19000 per annum

  • Contact:

    Elizabeth

  • Contact email:

    lizzie.fowler@brookstreet.co.uk

  • Job ref:

    TUN/42893_1565788804

  • Published:

    2 months ago

  • Expiry date:

    13/09/2019

  • Startdate:

    ASAP

Job Description

DO YOU HAVE PREVIOUS EXPERIENCE WITHIN A BUSY CONTACT TEAM OR POTENTIALLY IN THE INSURANCE INDUSTRY?

My client is looking for a Claims Adviser to join their team.

Your duties will include:
* Providing great customer service to our customers, brokers and third-party providers across all our channels of communication
* Investigating and following up our customer queries
* Accurately recording claims information and progress on our system
* Effectively communicating decisions to customers, via telephone, email or webchat
* Handling broker and client queries
* Reporting and actioning same day resolution complaints
* Ensuring that case information is recorded accurately complying with GDPR regulations
* Assisting in project work or undertake projects for the claims team
* Providing customer support for the online claims system
* Completing any reasonable duties that may be required to support business needs
* Referring to a manager when any work falls outside their area of knowledge or expertise

If you have the right skills and experience then please apply today!

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