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Claims Broker/Technician- North American Lloyds Market

  • Location:

    City of London, London

  • Sector:


  • Job type:


  • Salary:

    £60000 - £65000 per annum

  • Contact:

    Fenchurch Street Branch

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


Job Description

We are supporting a Lloyds broker with the recruitment of an experienced Claims Broker/Technician to manage their North American business. This is a hybrid role with flexibility

Purpose of the role:

  • Management and control of complex claims
  • Processing and broking of complex claims on in-house (GXB) and market systems such as ECF/Class
  • Performing various tasks and ad hoc duties as identified by line manager

    Main Duties:
  • Process and broke claims on in house system (GXB)
  • On receipt of claim notification, identify risk, review details in conjunction with coverage / wording afforded, acknowledge to client/intermediary, prepare claims file accurately and promptly and maintain in-house and external computerised claims records
  • Monitor Underwriters responses via ECF or email
  • Handle all aspects of Complex claim post first notification to payment
  • Liaise with clients / TPA's and other third parties, ensuring relevant instructions are notified to Client / expert and vice versa
  • Provide advocacy to Complex claims as required
  • Identifying any potential errors and omissions if situations arise
  • Reporting any claims difficulties immediately to management
  • Building meaningful relationships with Clients, TPAs experts and insurers by dealing with them in a prompt, friendly and professional manner at all times
  • Maintaining claims filing on DMS
  • Keeping up to date with market and system changes

They are looking at candidates who have a least 5 years Lloyd's market Claims experience who can build long-lasting and meaningful business relationships with Clients, Underwriters and TPA's.

Ideally you will be a confident user of Global XB and ECF.

If you are interested and match their requirements then please apply today


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