Job Description

Role: Claims Agent

Location: Bristol City Centre, BS1

Salary: £23,423.73 (Your package will include a competitive salary to include a monthly paid bonus if set KPI's are achieved.)

Hours: 37.5 hours weekly, Core Hours between 8:00 am - 6:00 pm

Hybrid working - 2 days at home

The company is one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of over £2 billion.

JOB DESCRIPTION FOR CLAIMS AGENT, IN BRISTOL

The Claims Agent role will be based from the office in Bristol City Centre.

The company are looking for a customer focused individual who has a background of working within a fast paced customer service and administration based roles

Key responsibilities for Claims Agent role include:

• To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate
• To validate returned claim forms against clearly defined policies to establish if the company are liable for loss and damage in transit issuing settlement or rejecting where appropriate
• Manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met
• Complete ad hoc tasks in relation to the above when appropriate

QUALIFICATIONS

About You

As the successful candidate you will have proven and demonstrable experience of working in a fast paced customer service environment. Your outstanding communication skills both over the phone and face to face will be fully utilise in this role. We would also expect;

• The ability to build a quick rapport with the customer
• Polite and professional and willingness to go the 'extra mile' to exceed customer expectations
• Working as a team player and on your own initiative
• Excellent administration skills with the ability to use Microsoft Office / Google programmes
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.
• Flexibility, Hard Work and Accountability.

If you are interested in becoming a Claims Agent, in Bristol please submit your application, and please contact Ana on for your further queries.