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Claims Agent

  • Location:

    Bristol, England

  • Sector:

    Contact Centre

  • Job type:

    Permanent

  • Salary:

    Up to £21383 per annum

  • Contact:

    Ismini

  • Contact email:

    ismini.ginis@brookstreet.co.uk

  • Job ref:

    BRS/11261_1561020434

  • Published:

    about 1 month ago

  • Expiry date:

    23/06/2019

  • Startdate:

    22/07/19

Job Description

Claims Agent - Bristol City Centre

Full-time, Permanent

Working Hours: 37.5 hours
Mon-Fri between 08:00 - 17:30
£21383 with will be a performance based 5% monthly bonus

Purpose

As a Claims Agent you be dealing with customers who have made claims- such as having not received their goods or goods that have been damaged. You`ll working with like minded people who want to deliver excellent service.

The ideal candidate will have strong negotiating and decision making skills who have the ability to work in a team or on their own initiative. They will also have excellent time management and have a good eye for detail.

Some of your duties include:
" To respond to customers correspondence promptly and accurately
" To be available for customer query and claims calls
" To send out claims forms up on request
" Process claims paperwork, timely, efficiently and accurately
" To investigate any request for claims by liaising with relevant departments
" To authorise or decline claims payments using a determined criteria and within guideline limits

Other requirements;

Negotiating - Ability to discuss subjects professionally and calmly to meet a compromise or agreement.

Decision making - Determines the best course of action.

In addition to your basic salary there will be a performance based 5% monthly bonus!

To apply for this position please email Ismini - or call me on 0117 948 6313

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