Are you someone that has excellent customer service skills? Do you make the extra bit of effort to make sure that your customers leave with a positive perception of you and your company? Do you know how to deal with customer queries/had call centre experience? if so, then APPLY FOR THIS ROLE NOW - IT WILL NOT LAST LONG!!!
Our client is a national distribution and logistics company in Bristol City Centre. They are looking for someone to man their Customer Services team in dealing with Claims. Their offices are based in the City Centre and would like to employ someone with considerable customer service experience.
For this role, candidates will need these skills:
Writing and reporting
Planning and organising
Coping with pressures and setbacks
Following instructions and procedures
Good analysing skills
Delivering results and meeting customer expectations
Applying expertise and technology
Duties of the role will entail dealing with customer claims and queries in a professional manner, looking to solve the query as efficiently as possible whilst providing the customers with an excellent and respectable services.
The hours for this role are 9-5, Monday to Friday in the Bristol City Centre at a rate of £10.97 per hour.
Other duties will include:
Issue claims forms upon request
Process claims in line with bespoke customer agreements
Process all correspondence, timely, efficiently and accurately
To authorise or decline claim payments using a determined criteria and within guideline limits
To identify recurring problems of loss or damage and alert the appropriate parties to assist with investigation and resolution
To make commercial decisions using initiative and flexibility when dealing with individual cases by using historical account and claims history
To update in-house systems and customers with progress on outcome of claims requests
Raise/reject any necessary credit notes
Reverse payments when necessary
Candidates that have good quality experience from these fields have the right credentials for this role:
Customer Service (along with a good understanding of computer navigation/systems/MS Office)
Customer support lines
Retail (along with good IT Skills and MS Office experience)
Roles that require a good level of communication on the phone
Receptionists/front of house
If you think that your experience or personality matches this job description and you are confident that you could success in this role - APPLY NOW!!!!
The recruitment process is to send your CV or call on 01179 486313 and talk to me about your employment experience! Or email your CV APPLY NOW!!!
* * * * * APPLY FOR THIS ROLE NOW IT WILL NOT LAST LONG * * * * *