We are looking for a Claims Assessor to join a growing insurance company on the outskirts of York, the location is commutable for Knaresborough, Harrogate and York based candidates.
RELIABLE ACCESS TO A CAR IS ESSENTIAL FOR THIS ROLE DUE TO LOCATION
In return you can expect to receive:
- A salary of 22,865
- Free onsite gym and parking,
- Up to 33 days' holiday including bank holidays,
- Pension contribution,
- Excellent training and development,
- Employee engagement events,
- Opportunity to support local charities,
- Free work wear,
- On site crèche,
- Staff discounts
We have worked with this client for several years now and they are such a caring company who look after and reward their staff well.
It is a privately run company and they see the team as an extension of a large family; every member is seen as important and they will work hard with you to ensure that you achieve and deliver your best.
It is this sort of approach that has helped them to achieve the accolade of `Best Pet Insurer of the Year 2020` along with many other awards.
But Pet Insurance isn't all they do! They have a range of exciting products which will bring you into contact with customers from all walks of life.
-Creating new and subsequent claim records and updating these records as each claim progresses.
-Responding to claims notification.
-Following internal guidelines to aid claims processing.
-Identifying valid and invalid claims by analysing the terms and conditions of the policy contract and the claim information.
-Answering and responding to telephone calls/emails or making outbound telephone calls to resolve queries and gain information necessary for the expedient assessment of each claim.
-Updating the policyholder accordingly where applicable.
-Calculating claims settlement / offers of settlement.
-Assessing future risks presented by the loss(es) within guidelines.
-Maintaining individual and team targets.
-Dealing with referrals from all Departments.
-Excellent oral and written communication and customer service skills.
-Excellent attention to detail.
-Good organisational and planning skills, including planning your own workload.
You will work 37.5 hours a week. We operate a flexible working system. You will be rota'd for approximately one late shift per week, finishing at 7.00pm. You will start late to reflect this, taking into account the number of hours you work. It is expected that you will work one Saturday approximately once every 8 weeks. Your Department Manager will give a rota to you usually a month in advance.
Full product training will be given and the role would suit someone who has worked within any sort of claims role previously.
This really is a place where your voice counts and you make a difference daily so if you are tired of your current situation please apply now.