Back to Search Results

Claims Assessor

  • Location:

    York, North Yorkshire

  • Sector:


  • Job type:


  • Salary:

    Up to £22800 per annum

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


  • Startdate:


Job Description

We are looking for a Claims Assessor to join a very busy Insurance company on the outskirts of York.


We have worked with this client for several years now and they are such a caring company who look after and reward their staff well.

It is a privately run company and they see the team as an extension of a large family; every member is seen as important and they will work hard with you to ensure that you achieve and deliver your best.

It is this sort of approach that has helped them to achieve the accolade of `Best Pet Insurer of the Year 2020` along with many other awards.

But Pet Insurance is`t all they do! They have a range of exciting products which will bring you into contact with customers from all walks of life.

Key Responsibilities:

-Creating new and subsequent claim records and updating these records as each claim progresses.
-Responding to claims notification.
-Following internal guidelines to aid claims processing.
-Identifying valid and invalid claims by analysing the terms and conditions of the policy contract and the claim information.
-Liaising with policyholders, veterinary surgeons and loss adjusters to ensure thorough assessment of liability.
-Answering and responding to telephone calls/emails or making outbound telephone calls to resolve queries and gain information necessary for the expedient assessment of each claim.
-Updating the policyholder accordingly where applicable.
-Authorising instructions to repairers, loss adjusters/referral and consultant vets.
-Working to reduce hard and soft leakage.
-Identifying recoveries.
-Calculating claims settlement / offers of settlement.
-Assessing future risks presented by the loss(es) within guidelines.
-Maintaining individual and team targets.
-Dealing with referrals from all Departments.
-Rotate and undertake all duties as requested.

Key Skills:

-Excellent oral and written communication and customer service skills.
-Excellent attention to detail.
-Good product and regulatory knowledge.
-Good knowledge and understanding of the AS400/PC/Content Manager/Mitel systems.
-Good working knowledge of internal procedures and standards.
-Good organisational and planning skills, including planning your own workload.

You will work 37.5 hours a week. We operate a flexible working system. You will be rota'd for approximately one late shift per week, finishing at 7.00pm. You will start late to reflect this, taking into account the number of hours you work. It is expected that you will work one Saturday approximately once every 8 weeks. Your Department Manager will give a rota to you usually a month in advance.

Full product training will be given and the role would suit someone who has worked within any sort of claims role previously.

In return you can expect to receive a salary of 22,800, free onsite gym and parking, up to 33 days' holiday including bank holidays, pension contribution, excellent training and development, employee engagement events, supporting local charities, free work wear, on site crèche and staff discounts.

This really is a place where your voice counts and you make a difference daily so if you are tired of your current situation please apply now.


Looking for a job? Register your CV now


Looking to recruit? Find the perfect hire

Upload Job

Want a career at Brook Street? Join our team

Join Now