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Claims Handler

  • Location:

    York, North Yorkshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £18000 - £24000 per annum

  • Contact:

    Laura

  • Contact email:

    laura.ritchie@brookstreet.co.uk

  • Job ref:

    YOR/698963_1557397230

  • Published:

    about 2 months ago

  • Expiry date:

    8/06/2019

  • Startdate:

    ASAP

Job Description

Are you looking for a new career? A career that you can progress in? Do you like talking to people? Then this could be the job for you!

An exciting new role has arisen for a Claims Handler based North of York.


Your role will involve:
Providing quality customer service.
Deciding on legal liability and policy liability issues.
Compliance with all regulatory and internal systems controls.
Handling complaints and regulatory breaches.
Dealing with aspects of all classes of complex claims, excluding personal injury.
Initiating and co-ordinating investigations into liability and quantum.
Assisting with referrals and training of less experienced members of the team.
Carrying out training and development as necessary.
Authorisation of cheques within laid down guidelines.
Deputising for senior colleagues.
Co-ordinate and carry out audit as per HO instruction.


Person Specification
A demonstrable knowledge of the importance of good customer care.
Sound judgement with the ability to analyse, evaluate and make logical decisions.
Proven written and verbal communication skills.
Shows the necessary skills to work in a team environment.
Initiative with a creative approach to problem solving including the contribution of original ideas.
Can effectively meet challenging deadlines and department quality and service standards.

Qualifications/Other
Applicants must have a minimum of 5 GCSE's at grade C or above to include Maths and English.

In return you will receive a salary in the region of £18,000-26,000, annual bonus scheme (up to 10%), 25 days' holiday (plus Bank Holidays) which increases with service, competitive pension scheme, health and well-being plan and monthly contribution to your gym membership.

If you are interested in knowing more about this role, please call Laura on 01904 888800.

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