Are you looking for your next exciting challenge?
Do you have experience in a call centre or dealing with large volume outbound calls whilst working in a fast paced environment? This is the job for you.
You will have gained B2C experience in a customer service environment dealing with the public on a day to day basis. Being a good negotiator, it is essential that you work to achieve targets/KPI's.
You will be required to attend briefings/meetings with other team members and build relationships with both internal and external stakeholders.
You will have a strong focus on meeting and exceeding company expectations and have a high drive for continuous improvement and delivering an exceptional customer experience. You will be proactive in your outbound calls and approach to this.
Inbound and outbound calls throughout the day
Making outbound calls to assess client needs following internet based leads
To take inbound calls daily
Advise clients regarding our process and charges
Accurate data input
Achieving weekly/monthly targets
Meeting minimum standards and KPI's
To communicate effectively at all levels ensuring excellent working relationships are developed and maintained
To implement and maintain effective working practices in a team environment ensuring that all company standards are maintained
Responsible for continuous personal development, undertaking relevant training as and when appropriate
Contribute suggestions to improve the efficiency and effectiveness of the call centre
Highlight immediate or on-going issues and suggest possible solutions.
Proven ability to work under pressure and deliver challenging targets
Working to tight deadlines
Consultative customer service experience with excellent negotiation skills
Strong understanding of exceptional customer service and consumer engagement techniques and ability to demonstrate application of knowledge
Good interpersonal skills
Proven ability to deal calmly and professionally with challenging situations
Excellent organisational skills
Excellent administrative skills
Evidence of high level of attention to detail
Experience of working in an ever changing, fast paced environment
Contacting clients to discuss their claim
Explain our Process
Sending out a Sign Up Pack
Ensuring it is returned within a strict time frame
Once returned you will be responsible for checking all information/documents etc. are included before submitting to our panel Solicitors
Highly motivated team player with the ability to work with all levels of personnel
Enthusiastic and positive attitude
Continuously strives to proactively enhance all aspects of team performance
Ability to work on own initiative with little or no daily supervision whilst maintaining high accountability for the progress and end deliverables of the call centre
Must be able to work in a pressurised environment that is subject to continuous change
Ability to be flexible in approach to working methods and appreciate the requirements of the business
Organised and methodical
Excellent level of appearance, manner and conduct.
Acts with credibility and integrity
Has a strong desire to learn and improve knowledge
High level of accuracy & literacy
MUST HAVE - Call centre experience
Hours of Work - Monday to Friday shifts between 8am- 8pm and working one Saturday in the month
Basic Salary Competitive
20 days holidays per year plus bank holidays
Shift work including Saturday's
Looking for people who are readily available - please email over your CV or please call 0151 242 6090