Job Description

Job title: Claims Handler
Hours: 40 hours over 5 days each week
PayRate: £8.41 per hour (£17,500 Annual Salary)
Location: Droitwich

The role will need to cover various business hours, Monday to Sunday, on a rotating basis
Opening hours:-
Monday - Friday: 8.00am - 7.15pm
Saturday & Sunday: 10am - 4pm

Claims Handler Responsibilities:

o Responsible for handling claims that are received by the Emergency Accommodation department.
o Assist with all new and existing instructions
o Ensure daily activities are completed in the set time frames as set down by Emergency Accommodation Supervisor
o Ensure any complaints are escalated to Head of Operations within SLA's
o Flexibility regarding Out of Hours phone to ensure covered
o Work to both individual KPIs and team targets
o Attend regular training sessions

Claims Handler Skills and Experience:

" Customer focused
" Attention to detail
" Excellent Written & verbal communicator at all levels
" Computer literate
" Good relationship builder
" Flexible approach
" Ability to work on own initiative and to tight timescales when necessary

For more information on the Claims Handler Role, please contact Nicola on 01905 731591 or email