Salary: £19,000 (rising to £19,500 after probation)
Benefits: Free onsite parking, company Christmas and Summer event, discounts with suppliers, 20 days holidays rising 1 day per year to a maximum of 25 days
Do you have customer service/retail or call centre experience? Are you looking to work in a professional, progressive, dynamic office where the opportunity to have a career is available. You will receive 6 weeks extensive training this will include classroom training and shadowing current claims handlers/account managers.
The type of person that this company are looking for is someone who is customer focussed with a professional and friendly telephone manner, excellent communication and interpersonal skills, able to work as part of a team and work on own initiative, have good social skills and computer literacy.
Your duties will include:
Liaising with policy holders via e-mail and telephone, ensure new instructions are entered accurately and within agreed service levels onto the Claims Management System, discuss with policy holders during the course of the first call and record accurately the full circumstance of the claim and details of all items claimed for including age and value of items, arrange and agree with the customer any necessary appointments for either home-inspection or collection of products, request, collate and record any documentation or proof of loss, ensure the collection of any excesses, contributions or deductions from policy holders, ensure all diary actions/reminders are logged and responded to and complete all necessary administration.
This is not an average call centre, although you will be mainly phone based this role requires rapport building, managing a case load from start to finish and managing e-mails and administration.
If you would like to apply for this role then please send your CV