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Claims Handler

  • Location:

    Droitwich, Worcestershire

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    £19000 - £19700 per annum

  • Contact:

    Brook Street Birmingham Office

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    5 days ago

  • Expiry date:


  • Startdate:


Job Description


I am currently recruiting for a Claims Handler for my client based in Hampton Lovett, Droitwich. The company offers emergency relocation services and accommodation and claims handling to the insurance market.


  • Assist with all new and existing instructions
  • Ensure daily activities are completed in the set timeframes as set down by Senior Claims handler
  • Ensure any complaints are escalated to Senior Handler and Team Manager within SLA's
  • To play a vital role in the team, and assist the Senior Claims Handler as requested
  • Flexibility regarding Out of Hours phone to ensure covered
  • Working to both individual KPIs and team targets
  • Attending regular training sessions
  • Ensuring you are fully aware and competent in all department processes
  • Helping to cover holidays and sick wherever possible
  • Familiarising yourself with your departmental standards of performance and demonstrating their application
  • Cooperating and communicating with colleagues to ensure effective department teamwork
  • Attending any meetings, training sessions or courses that may be beneficial to you and your development
  • To demonstrate and live by the client's company values by delighting their customers, partners and colleagues with the highest quality, value and service
  • To act on your responsibilities detailed in the Health & Safety at Work Act 1974
  • To be security conscious with respect to /staff/ property/welfare and to report suspicious circumstances to your Manager



  • GCSE English & Maths
  • Customer focused
  • Attention to detail
  • Written and verbal communication skills at all levels
  • Computer literate
  • Good relationship builder
  • Effective time management
  • Flexible approach
  • At least one years' experience in a customer service role
  • Ability to work on own initiative and to tight timescales when necessary
  • Possess excellent communicating skills
  • Ability to follow company policy and practices
  • Enthusiastic self-starter able to work on own initiative
  • Willingness to learn
  • Well organised
  • Have a positive 'can do' attitude


  • Motivational skills
  • Sales and negotiation experience
  • Good commercial awareness
  • Experience with problem solving and customer complaints
  • Knowledge of CRM systems
  • Multi-lingual


  • Permanent role
  • 40 hours per week, worked on a rota basis to cover the client's opening hours (Mon-Fri 8.30am to 8pm / 10-4 on a Saturday)
  • £19k per annum rising to £19.7k after a successful probation period


  • You can choose from a range of protection, healthcare or lifestyle benefits from the client's fully flexible rewards programme
  • You will have a generous holiday entitlement of 33 days - you may be required to work bank holidays
  • Discounted travel and accommodation
  • Annual company bonus
  • Additional holiday with years' service
  • Company social events
  • Referral scheme - £200 bonus if you recommend an individual to the company and they pass probation
  • Training and development, they promote within the business where possible
  • Healthcare cashback scheme

Please send your cv and call Maisie on 0121 643 6954


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