Job Description

THE ROLE

I am currently recruiting for a Claims Handler for my client based in Hampton Lovett, Droitwich. The company offers emergency relocation services and accommodation and claims handling to the insurance market.

KEY RESPONSIBILITIES/DUTIES

• Assist with all new and existing instructions
• Ensure daily activities are completed in the set timeframes as set down by Senior Claims handler
• Ensure any complaints are escalated to Senior Handler and Team Manager within SLA's
• To play a vital role in the team, and assist the Senior Claims Handler as requested
• Flexibility regarding Out of Hours phone to ensure covered
• Working to both individual KPIs and team targets
• Attending regular training sessions
• Ensuring you are fully aware and competent in all department processes
• Helping to cover holidays and sick wherever possible
• Familiarising yourself with your departmental standards of performance and demonstrating their application
• Cooperating and communicating with colleagues to ensure effective department teamwork
• Attending any meetings, training sessions or courses that may be beneficial to you and your development
• To demonstrate and live by the client's company values by delighting their customers, partners and colleagues with the highest quality, value and service
• To act on your responsibilities detailed in the Health & Safety at Work Act 1974
• To be security conscious with respect to /staff/ property/welfare and to report suspicious circumstances to your Manager

PERSON SPECIFICATION

Essential

• GCSE English & Maths
• Customer focused
• Attention to detail
• Written and verbal communication skills at all levels
• Computer literate
• Good relationship builder
• Effective time management
• Flexible approach
• At least one years' experience in a customer service role
• Ability to work on own initiative and to tight timescales when necessary
• Possess excellent communicating skills
• Ability to follow company policy and practices
• Enthusiastic self-starter able to work on own initiative
• Willingness to learn
• Well organised
• Have a positive 'can do' attitude

Desirable

• Motivational skills
• Sales and negotiation experience
• Good commercial awareness
• Experience with problem solving and customer complaints
• Knowledge of CRM systems
• Multi-lingual

SALARY AND WORKING HOURS

• Permanent role
• 40 hours per week, worked on a rota basis to cover the client's opening hours (Mon-Fri 8.30am to 8pm / 10-4 on a Saturday)
• £19k per annum rising to £19.7k after a successful probation period

BENEFITS

• You can choose from a range of protection, healthcare or lifestyle benefits from the client's fully flexible rewards programme
• You will have a generous holiday entitlement of 33 days - you may be required to work bank holidays
• Discounted travel and accommodation
• Annual company bonus
• Additional holiday with years' service
• Company social events
• Referral scheme - £200 bonus if you recommend an individual to the company and they pass probation
• Training and development, they promote within the business where possible
• Healthcare cashback scheme

DOES THIS SOUND LIKE YOU?
Please send your cv and call Maisie on 0121 643 6954