Claims Handler
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Location:
Droitwich
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Sector:
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Job type:
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Salary:
£19000 - £19700 per annum
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Contact:
Brook Street Birmingham Office
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Contact email:
birmingham.branch@brookstreet.co.uk
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Job ref:
BMH/_1643102628
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Published:
about 2 years ago
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Expiry date:
8/03/2022
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Startdate:
ASAP
Job Description
THE ROLE
I am currently recruiting for a Claims Handler for my client based in Hampton Lovett, Droitwich. The company offers emergency relocation services and accommodation and claims handling to the insurance market.
KEY RESPONSIBILITIES/DUTIES
- Assist with all new and existing instructions
- Ensure daily activities are completed in the set timeframes as set down by Senior Claims handler
- Ensure any complaints are escalated to Senior Handler and Team Manager within SLA's
- To play a vital role in the team, and assist the Senior Claims Handler as requested
- Flexibility regarding Out of Hours phone to ensure covered
- Working to both individual KPIs and team targets
- Attending regular training sessions
- Ensuring you are fully aware and competent in all department processes
- Helping to cover holidays and sick wherever possible
- Familiarising yourself with your departmental standards of performance and demonstrating their application
- Cooperating and communicating with colleagues to ensure effective department teamwork
- Attending any meetings, training sessions or courses that may be beneficial to you and your development
- To demonstrate and live by the client's company values by delighting their customers, partners and colleagues with the highest quality, value and service
- To act on your responsibilities detailed in the Health & Safety at Work Act 1974
- To be security conscious with respect to /staff/ property/welfare and to report suspicious circumstances to your Manager
PERSON SPECIFICATION
Essential
- GCSE English & Maths
- Customer focused
- Attention to detail
- Written and verbal communication skills at all levels
- Computer literate
- Good relationship builder
- Effective time management
- Flexible approach
- At least one years' experience in a customer service role
- Ability to work on own initiative and to tight timescales when necessary
- Possess excellent communicating skills
- Ability to follow company policy and practices
- Enthusiastic self-starter able to work on own initiative
- Willingness to learn
- Well organised
- Have a positive 'can do' attitude
Desirable
- Motivational skills
- Sales and negotiation experience
- Good commercial awareness
- Experience with problem solving and customer complaints
- Knowledge of CRM systems
- Multi-lingual
SALARY AND WORKING HOURS
- Permanent role
- 40 hours per week, worked on a rota basis to cover the client's opening hours (Mon-Fri 8.30am to 8pm / 10-4 on a Saturday)
- £19k per annum rising to £19.7k after a successful probation period
BENEFITS
- Discounted travel and accommodation
- Annual company bonus
- Additional holiday with years' service
- Company social events
- Referral scheme - £200 bonus if you recommend an individual to the company and they pass probation
- Training and development, they promote within the business where possible
- Healthcare cashback scheme
DOES THIS SOUND LIKE YOU?
Please send your cv and call Maisie on 0121 643 6954
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