Job Description

THE ROLE

I am currently recruiting for a Claims Handler for my client based in Hampton Lovett, Droitwich. The company offers emergency relocation services and accommodation and claims handling to the insurance market.

KEY RESPONSIBILITIES/DUTIES

• Assist with all new and existing instructions
• Ensure daily activities are completed in the set timeframes as set down by Senior Claims handler
• Ensure any complaints are escalated to Senior Handler and Team Manager within SLA's
• To play a vital role in the team, and assist the Senior Claims Handler as requested
• Flexibility regarding Out of Hours phone to ensure covered
• Working to both individual KPIs and team targets
• Attending regular training sessions
• Ensuring you are fully aware and competent in all department processes
• Helping to cover holidays and sick wherever possible
• Familiarising yourself with your departmental standards of performance and demonstrating their application
• Cooperating and communicating with colleagues to ensure effective department teamwork
• Attending any meetings, training sessions or courses that may be beneficial to you and your development
• To demonstrate and live by the client's company values by delighting their customers, partners and colleagues with the highest quality, value and service
• To act on your responsibilities detailed in the Health & Safety at Work Act 1974
• To be security conscious with respect to /staff/ property/welfare and to report suspicious circumstances to your Manager

PERSON SPECIFICATION

Essential

• GCSE English & Maths
• Customer focused
• Attention to detail
• Written and verbal communication skills at all levels
• Computer literate
• Good relationship builder
• Effective time management
• Flexible approach
• At least one years' experience in a customer service role
• Ability to work on own initiative and to tight timescales when necessary
• Possess excellent communicating skills
• Ability to follow company policy and practices
• Enthusiastic self-starter able to work on own initiative
• Willingness to learn
• Well organised
• Have a positive 'can do' attitude

Desirable

• Motivational skills
• Sales and negotiation experience
• Good commercial awareness
• Experience with problem solving and customer complaints
• Knowledge of CRM systems
• Multi-lingual

SALARY AND WORKING HOURS

• Permanent role
• 40 hours per week, worked on a rota basis to cover the client's opening hours (Mon-Fri 8.30am to 8pm / 10-4 on a Saturday)
• £20,800 salary

BENEFITS

• Discounted travel & accommodation
• Annual company bonus*
• Additional holiday with years' service - for each year's service completed after your first year you are entitled to an extra day per year from the start of the next holiday year. The maximum holiday entitlement will be 25 days. E.g. Year 1 - 20 days, Year 2 - 21 days and so on up to a maximum of 25 days per annum
• Company social events
• Referral scheme - 200 bonus if someone recommends a person we recruit & they pass probation
• Training & development - promote from within where possible
• Healthcare cashback scheme*

DOES THIS SOUND LIKE YOU?
Please send your cv and call Maisie on 0121 643 6954