Job Description

Do you have a proven background within Customer Service (ideally Motor Insurance)? If so, my Bradford-based client is looking for a Claims Handler to join their established team. You would be required to to effectively manage claims and customer queries in line with company and industry standards and regulatory requirements. This role will also include the development and management of their Vehicle Recovery Network.

Main duties

" Manage the development and ongoing oversight of vehicle recovery network to ensure full UK coverage. Seeking out new providers and working closely with them to forge relationships to ensure the service they deliver is of a high standard.
" Accountable for the quality of the network and service they provide for customers. Providing quality data on their performance for the Operations manager to be able them to provide appropriate feedback to clients.
" Ensuring that each supplier adheres to contract and compliance requirements.
" Record and correctly validate all incidents received within the parameters of the prescribed limits of the relevant scheme / product
" Pro-actively manage all incidents through to settlement - checking ongoing incidents continuously
" Provide appropriate and accurate reserving on all claims at all times
" Provide detailed notes on all actions taken on each claim
" Liaise effectively and develop a positive value-based relationship with all suppliers to provide the best solutions / outcome for the customer
" Always provide professional communication with internal and external customers
" Effectively manage any customer complaints or queries
" Adhere to company service level agreements at all times
" Strive to create an ethos of customer centricity and to treat customers fairly
" Liaise with a customer to keep them informed on the progress of the claim
" Work as part of a team, seeking out opportunities to drive the company forward
" Assisting your colleagues in their role where possible as instructed by your team manager
" Adhere to all industry-based compliance and regulatory requirements
" Achieve own and assist with the teams objectives and KPI`s as advised by your team manager
" Work shift rotation in accordance with monthly shift pattern and show a willingness to cover colleagues when requested to by your team manager

8 hour shifts working 30 or 40 hours a week
Benefits

28 days holiday including stats
Pension scheme
Employee discount
Free parking onsite