Are you an experienced Claims handler or a customer service specialist looking for your next career move?
If so, a fast paced, quickly evolving and well respected law firm are looking for you,
As a claims handler you are responsible for contacting clients to discuss their claim and explain their process, you will be sending out a sign up pack and ensuring it is returned within a strict time frame.
Once returned you will be responsible for checking all information/documents etc. are included before submitting to our panel solicitors. You will have gained B2C experience in a customer service environment dealing with the public on a day to day basis. Being a good negotiator, it is essential that you work to achieve targets/ KPI's.
You will be required to attend briefings/meetings with other team members and build relationships with both internal and external stakeholders. You will have a strong focus on meeting and exceeding company expectations and have a high drive for continuous improvement and delivering an exceptional customer experience. You will be proactive in your outbound calls and approach to this.
Basic Salary Competitive
20 days holidays per year plus bank holidays
8 Hours "Me Time"
Main duties include:
Making outbound calls to assess client needs following internet based leads
To take inbound calls as and when required.
Advise clients regarding our process and charges
Accurate data input
Achieving weekly / monthly targets
Meeting minimum standards and KPI's
To communicate effectively at all levels ensuring excellent working relationships are developed and maintained
To implement and maintain effective working practices in a team environment ensuring that all company standards are maintained
Responsible for continuous personal development, undertaking relevant training as and when appropriate
Contribute suggestions to improve the efficiency and effectiveness of the call centre
Highlight immediate or on-going issues and suggest possible solutions.
Flexible and available to work between 8am and 8pm, 5/6 days Monday to Saturday to a maximum of 35 hours per week.
Proven ability to work under pressure and deliver challenging targets
Working to tight deadlines
Consultative customer service experience with excellent negotiation skills
Strong understanding of exceptional customer service and consumer engagement techniques and ability to demonstrate application of knowledge
Good interpersonal skills
Proven ability to deal calmly and professionally with challenging situations
Excellent organisational skills
Excellent administrative skills
Evidence of high level of attention to detail
Experience of working in an ever changing, fast paced environment
Please call Jessica on 0151 242 6090 and apply directly by emailing your CV
Also get yourself registered online with Brook Street at:- http://registrations.brookstreet.co.uk/full-registration.aspx to ensure that we can contact you regarding future roles. If you don`t hear back within 5 working days, please presume you have been unsuccessful for this role.