Job Description

Do you have B2C experience within a customer service environment? Are you looking for a new role in a Claims Handler focused role?

If so, this could be the perfect role for you. Working at the client's Prescot office, you will have full responsibility of contacting clients to discuss their claim and explain the client's process alongside having good negotiation skills.

Benefits for this role include:

Competitive basic salary of £18,000 per annum alongside a strong bonus scheme.

Generous "Me Time" allowance.

Competitive holiday allowance.

Free on site car parking facilities.

Your day to day responsibilities for this role will include:

Making outbound calls when assessing the client needs following internet based leads.

Advising clients regarding the client's process and charges.

Meeting minimum standard KPI's alongside achieving weekly and monthly targets.

Taking inbound calls as and when required.

Communicating effectively at all levels to ensure there are excellent working relationships throughout the site and also developed and maintained.

Implementing and maintaining effective working practises within a team environment.

Responsible for regular personal development, undertaking all inhouse training as and when required.

Attending meetings with other members in order to build relationships with both internal and external stakeholders.

In order to apply for this role, you must have the following skills and experience:

B2C calls within a customer service environment.

Background in both meeting and over achieving company expectations.

Worked under pressure and delivered challenging targets within tight deadlines.

Highly motivated team player.

If you fit the above criteria, please apply directly and to speed up your application, complete our pre-registration link on https://registrations.brookstreet.co.uk/full-registration.aspx

If you require any further information, please call Daniel on 0151 242 6090 or alternatively send an e-mail