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Claims Settlement Team Manager

  • Location:

    Croydon, Surrey

  • Sector:

    Contact Centre

  • Job type:


  • Salary:

    £28000 - £30000 per annum + Plus up to 3000 bonus

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    11 months ago

  • Expiry date:


  • Startdate:


Job Description

Job Title: Claims Settlement Team Manager
Location: UK-Surrey-Croydon
Objective of the Role:
To manage the daily workloads and actively provide support and guidance to the team, ensuring that all tasks are carried out effectively and professionally whilst adhering to departmental procedures and targets. Assist the Head of Procurement & Network with projects.


Thirty-five hours per week, Monday to Friday between 9am and 5pm. Due to the nature of this role, hours may vary in line with business needs.

Main Duties:
Invoice Processing:
" Ensure that all Supplier Invoices / Personal Claims are checked, validated and entered onto the system for payment on a daily basis, in line with departmental targets and to take the appropriate action where invoices are incorrect.
" Validate and authorise any payments that exceed user threshold levels and/or validation rules.
" Bring any errors / inaccuracies to the attention of the relevant Department Manager.
" Provide procedural advice and assistance to internal customer and suppliers as required.
Supplier Liaison:
" Handle all calls and supplier queries / complaints promptly and professionally, providing written reports for the manager when necessary.
" Liaise with suppliers to ensure that overdue accounts are resolved.
" Bring any exceptional supplier invoicing issues to the attention of the Head of Procurement & Network.
" Liaise with Operations, the Supplier Development Manager & Network Managers as appropriate.
Data Administration:
" Provide support to Senior Data Administrator when required to:
" Ensure that all data received is loaded accurately and promptly.
" Ensure the prompt and accurate allocation, by means of validation and investigation, of all files opened for which no policy has been found.
" Ensure that policy data is added manually accurately and in line with company guidelines for customers without an automatic data load process, or when appropriate and requested by clients.
" Ensure that all the relevant information required to perform the above duties is available to the team, by liaising with Operations, IT, Network Management etc.
" Carry out additional duties as required.
Reporting and Monitoring Performance:

" Carry out documented Monthly one to ones and annual performance reviews with the team.
" Ensure that regular Team Meetings are carried out and Minutes recorded.
" Ensure that individual and team targets and Key Performance Measurements are being achieved on a consistent basis, and promptly bring any shortfalls to the attention of the Head of Procurement and Network
" Action daily, weekly and monthly reporting requirements as per Departmental procedures.
" Collate regular statistics for the Month End Report.
" Provide accurate and timely analysis for the Manager as requested.
" Ensure that all audit procedures are adhered to.
Health & Safety:
" Ensure that your work area is kept safe and tidy at all times.
" Abide by the Health & Safety at Work Act 1974.
" Notify your Supervisor / Manager of any Health & Safety issues which may cause harm to fellow employees.
" Advise your Manager of any areas of work which you feel require you to receive additional training.
" Be available for training on new schemes and skills as required.
Quality Management System:
" Work as a member of a team within the quality system and follow all documented quality procedures and instructions.
" Adopt and implement the principle of continuous improvement
Key Performance Areas:
" Work towards achieving 100% on all objectives set for the department.
" To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.

Supervisory experience
Educated to A-Level standard with strong grades
Evidence of e


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