Job Description

HOUSEKEEPING & CLEANING SUPERVISOR

SW15 5JQ - you must live within 30 mins and ideally drive

About the role
The Housekeeping & Cleaning Supervisor will lead a team of General Assistants in delivering a 5* service in facility presentation, cleanliness and residential housekeeping, including delivering with excellence all day to day functions, events and setups.

Key Accountabilities
Cleaning & Housekeeping
? Ensure that the day to day cleaning and maintenance standards for all facilities are delivered to a 5* standard
? Delivery of cleaning excellence to all areas of the building, both indoors and outdoors
? Ensuring all residential accommodation is prepared for guest arrival and maintained during their stay
? Organise stock control against budgets
? Lead and deliver an on-going planned deep cleaning regime

Facilities and residential
? Supervise the effective delivery of all housekeeping of the residential bedrooms
? Ensure efficient management of the laundry service and clean towels at all times
? Provide daily support to ensure all courts are cleaned, maintained and watered
? Ensure meetings, events and functions are setup and delivered with excellence
? Assist in supporting the smooth operation of the carpark, during busy periods

People Management
? Recruit, manage and develop a team of General Assistants to support the operation of the NTC
? Manage all rotas and schedules for the team
? Coordinate training for all General Assistants, working with the People Team

Duty Management
? Support the 'Duty Management' service to visitors and Colleagues, ensuring day to day issues are dealt with, including daily walk-rounds and checklists are completed
? Flexibility to work shifts as part of a rota, inclusive of early mornings, evenings and weekends, across a seven day operation



Person Specification
Previous Experience of: Demonstrable experience in a similar role, ideally within a service environment Essential
Managing and leading a team of assistants/cleaners Essential
Recruiting and developing a high performing team Essential
Operational facilities supervision/management Essential
Management of rotas/schedules Essential