Job Description

Ofsted

Location: Ofsted, Nottingham

Job Title: Administrator

Hours: 37Hours

Pay: 9.06ph rising to 11.19ph after 12 worked weeks

Duration: 4 Months

The Application, Regulation and Contact Department (ARC) comprises of Applications, a Regulatory team, Complaints about Schools, document handling and Contact Centre and Administration Team. The department deals with a high volume of queries and communications from a diverse range of internal and external stakeholders including head teachers, local authorities, childcare provisions, parents and the general public.

The complaints about school (CAS) team deals with a high volume of safeguarding queries, complaints and communications from a diverse range of internal and external stakeholders in writing and by telephone.


Knowledge and experience

Make consistent, sound decisions following the appropriate decision-making criteria, framework and guidance in line with the wider business needs.

Experience of working in a high volume customer service and/or administration based environment, working to predetermined targets and objectives.

Good written skills and verbal skills to analyse and present information and resolve issues with service providers or dissatisfied customers.

Work in an organised manner using own knowledge and expertise to deliver on time and to standard.

Identify own skills, knowledge and behaviour gaps to maintain own development plan, tracking progress and taking necessary steps.

5 GCSEs (or equivalent), grade A-C, including English and Maths - Desirable

*Please note working for Ofsted will require you to have photographic ID. This can be a Full-length Birth Certificate supported by a driving or provisional licence in your current address OR an in-date passport*
You will need to be security checked to Basic DBS Level and fully referenced for the last 3 years.

Please apply online with your current CV in WORD FORMAT to our Nottingham PSR team. Should you require any further information, please contact us.