Job Description

Brook Street are delighted to present the opportunity for an Customers and Engagement Officer to join our prestigious client, located in the Newcastle Business Park. If you would like to expand upon your existing administration skills in a public sector environment, this is the role for you!

Hours: Around 30 hours a week (4 or 5 days a week - 9:00am until 5:00am, flexible)
Pay rate: £11.66 p/h
Location: Newcastle Business Park
Start date: As soon as possible

We are looking for a positive, highly organised and caring individual to work for a well-established public sector organisation. You will be working on the Customers and Engagement Team to provide excellent administrative support. The team receive data requests, complaints and freedom of information requests. As a Customer Engagement Office, your duties will include:

- Checking the central mailbox for any data requests, complaints and freedom of information requests
- Adding requests on the appropriate tracker
- Dealing with requests appropriately by following the organisations compliance and procedures
- Communicating with the data team for specific requests
- Assessing the data accurately and effectively
- Deciding whether the data should be released to people who are requesting the data

The successful candidate will have experience in:

- Strong IT skills (particularly Microsoft Office)
- Good communication skills via telephone
- Extremely strong written communication
- Prioritise and manage a busy workload
- Proactive and able to work under your own initiative
- Confident and not afraid to ask questions
- Able to escalate difficult situations
- Comfortable reading and following guidance and procedures

This is a temporary position expected until the end of October 2019. We are looking for the correct candidate to start as soon as possible and welcome your application.