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Clerical/Admin Officer

Job Description

The Temporary Worker will provide administrative support. He or she will follow set procedures and will exercise some independent judgment in carrying out instructions, under general supervision. Examples of work performed will include but not be restricted to: Collating and analysing fairly complex information or data, submitting results in a written report Overseeing administrative procedures and processes Assisting with budget preparation and control, if required Acting as a administrative liaison with internal and / or external sources Preparing routine correspondence Typical qualifications and experience: Five GCSEs at Grade C or above or equivalent (including English Language or equivalent) NVQ Business Administration Level 2 (or suitable clerical experience) Administrative experience with a good knowledge of and experience in using Microsoft Office Good communication skills, both oral and written

Provide general administrative support, faxing, liaising with medical staff and patients. Photocopying, scanning and dealing with patients in an appropriate manner either face to face, by telephone or by correspondence.

â?¢ Routine Admin of refeeals, including maintaining referrals register, sending referral letters, notifying patients, hastening and actively ensuring patients are kept informed.

â?¢ Management of Reception, including creating clinics on DMICP, booking appointments, arriving patients and management of the environment.

â?¢ Receive patients and visitors to the RRU in an appropriate manner, making the necessary appointments for consultations and clinics using the appropriate systems.

â?¢ Process Requests for Access to Medical Records in accordance with medico-legal requirements as directed by Practice Manager.

â?¢ To adhere to standards in relation to medical ethics, medico-legal requirements and patient confidentiality.

â?¢ Use in house IS applications to generate correspondence and data as required.

â?¢ Daily maintenance of DMICP records, including DMICP tasks, JPA alignment reports.

â?¢ Attend and contribute to multi-disciplinary team meetings including active participation in Healthcare Governance and audit.

â?¢ Completion of mandatory training in accordance with DPHC and MOD policy.

â?¢ Routine maintenance of IS Systems including DII, DMICP systems administrator, Choose & Book, Sharepoint and Staff Database.

â?¢ Facilitate smooth running of the practice including ordering of supplies.

â?¢ Responsible for incoming and outgoing post and faxes to the department, ensuring they are collected, opened and distributed accurately, efficiently and in a timely fashion.

â?¢ Advise Practice Manager if tasks build up and cannot be met within timelines.

â?¢ Any other tasks appropriate to the grade as directed by Line Manager.

Preparation of notes in time for clinics.

Maintenance and administration of medical records, both manual and electronic.

Patient liaison

Medical Administration background

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