Job Description

Brook Street are currently seeking an Admin Officer to work for a government client based in Bristol.

This Admin Officer position will consist of administration support, playing a pivotal role in facilitating and monitoring international trade in plants and animals. You will be at the frontline of our service, assisting customers to apply for certificates, licenses and permits. You will be responsible for collating, assessing and recording information, providing clear guidance and advice and issuing certificates meeting set requirements.

This will involve;

- Data Entry
- Working to deadlines
- Maintaining data quality
- Accurately updating information
- Providing internal and external support to customers and colleagues on procedures
- Inbound customer services calls

In this Admin Officer position, you will also be providing excellent customer service to stakeholders, delivery partners and customers, both internal and external, establishing their needs and requirements and checking their understanding of actions needed. It includes dealing with customer enquiries professionally by telephone, email and other channels effectively, providing timely and accurate information from existing guidance, and ensuring that follow up action is completed within agreed timescales to meet customer expectations.

This is a temporary position till 31/03/2020 (with subject to change) and is paying £10.37ph