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Clerical/Admin Officer

  • Location:

    Newport, Wales

  • Sector:

    Admin & Secretarial

  • Job type:


  • Salary:

    Up to £11.34 per hour

  • Contact:

    Newport PSR

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:

    24/05/22 09:33:00

Job Description

Brook Street is the chosen recruitment agency for public sector clients all over the UK.

We have an exciting opportunity for a clerical/admin officer to join our client team on Cardiff Road, Newport.

The Temporary Worker will provide administrative support. He or she will follow set procedures and will exercise some independent judgment in carrying out instructions, under general supervision. Examples of work performed will include but not be restricted to:

- Collating and analysing fairly complex information or data, submitting results in a written report

- Overseeing administrative procedures and processes

- Assisting with budget preparation and control, if required

- Acting as a administrative liaison with internal and / or external sources

- Preparing routine correspondence Typical qualifications and experience:

- Five GCSEs at Grade C or above or equivalent (including English Language or equivalent)

- NVQ Business Administration Level 2 (or suitable clerical experience)

- Administrative experience with a good knowledge of and experience in using Microsoft Office

- Good communication skills, both oral and writte

Specifics for this role

To process updates to the Patent register in response to requests received from internal and external customers.

Main Duties: (bullet points of responsibilities)

Examine evidence relating to requests to record Registerable transactions under s.30, s32 and rule 47. To accurately update the Patents Register with the information provided on the form or ensure deficiencies/anomalies are brought to the customer?s attention via letter/email/telephone addressing all points and suggesting ways forward where appropriate.

To explain verbally and/or in writing how a decision has been reached in a professional and customer friendly manner. To investigate and respond to gaps, errors and irregularities in information.

To answer telephone calls and emails promptly and provide constructive advice to ensure a high standard of customer care. To take notes of the content of calls and annotate cases when necessary.

To print off the EPO tape report and correct anomalies within 10 working days achieving an accuracy rate of 95%.

Record EPO corrections and pre-grant changes within 10 working days achieving an accuracy rate of 95%.

Please upload your CV if you are interested in this role.


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