Job Description

Our client located in Workington is seeking an Administration Officer to work Monday - Friday for 37 hours each week.

To work as part of a team within Operations Directorate processing BPS claims and tasks to meet key performance indicators (KPI`s).

Job Description

The role may vary according to business demand for specific tasks and therefore supporting the flexible working approach is key to the Agency`s success. Training will be provided on all systems used and task types. The role could incorporate any of the following activities:
o data checking/entry
o claim processing
o customer call handling
o replying to customers` letters and emails

Key Competencies required

o Delivering at pace
o Managing a quality Service
o Changing and improving
o Building capability for all
o Leading and communicating

To work flexibly between office opening hours primarily ensuring sufficient cover is provided during business hours 08.30 - 17.00.