Job Description

We're Recruiting: Secure Examination Support Officer

Location: Hybrid (Office & Home-Based)
Organisation: Intellectual Property Office (IPO)

Are you highly organised, detail-oriented, and looking to make a meaningful contribution to public service? Join the IPO as a Secure Examination Support Officer and play a vital role in supporting our examination processes and maintaining the integrity of intellectual property data.

Role Overview

As a Secure Examination Support Officer, you will be responsible for processing, recording, and managing sensitive documentation to a high standard. You will ensure compliance with legal and quality requirements, while also delivering excellent customer service through both written and verbal communication.

Daily Responsibilities

1. Form Processing

   • Process forms in line with agreed quality standards.

   • Ensure compliance with legal requirements and communicate findings to customers in writing.

2. Data Entry and Records Management

   • Accurately input data into IPO systems, upload relevant documentation, and maintain clear, accurate records.

   • Identify any gaps or errors and escalate appropriately.

3. Documentation Production

   • Create clear and accurate documents in accordance with internal guidance and standards.

4. Customer Communication

   • Answer telephone calls within 5 rings.

   • Respond to general enquiry letters/emails within 5 working days.

   • Respond to more detailed correspondence within 3 weeks of receipt.

5. Cross-Team Support

   • Provide administrative support to other teams as required.

Hybrid Working & Office Attendance

We currently operate a hybrid working model, combining home and office-based work:

• Minimum 20% of your working week will be office-based.

• You may occasionally be required to attend the office at short notice depending on business needs.

Training

4 weeks office based training.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.