Job Description

Brook Street are excited to be supporting the Advisory, Conciliation and Arbitration Service (ACAS) in their search for a Temporary Admin Officer.

ACAS is an independent public body that receives funding from the government.

They provide free and impartial advice to employers, employees and their representatives on:

• employment rights
• best practice and policies
• resolving workplace conflict

Key Details :

Temporary - till the start of October 2025, though this could be extended

Hourly rate - £13.03, paid weekly in arrears

Location - Hybrid working, 1 day in the office, once fully trained, but this could increase

Hours of work - 37hrs - Monday to Friday 9am to 5pm, possibly 8am to 4pm

Start date - as soon as you are compliant

The role:

The role is predominantly data entry, due to a backlog of forms, that all need to be processed and moved on to the next stage. You will be part of a Team based in Nottingham to provide administrative support to the national conciliation function by inputting the relevant data to create a new case within the organisations case management system, Dynamics. This will be the main task but you may also be involved in (but not be restricted to):

• Inputting of data accurately and to a defined standard
• Employment tribunal claim forms and responses by employers
• Able to prioritise workload to ensure deadlines are met
• Monitoring of the centralised inbox and responding to queries
• Answering phone queries
• Some general adhoc administration work
• To carry out quality control on case receipts.
• Process Special Delivery post
• Support the delivery of a high quality and efficient Conciliation service
  
  Essential Skills :
• Excellent organisational skills
• Experience of working with Microsoft Suite, particularly Outlook, Excel and Teams
• Excellent written and verbal communication skills
• Integrity and confidentiality
• Administrative
• Good eye for detail and high level of accuracy

Training will be provided on the various systems but you will have full working knowledge of Microsoft Suite.

You will be required to pass compliance which will involve you providing the details for 3 years referencing and passing a Basic DBS.

Typical qualifications and experience:
- Five GCSEs at Grade C or above or equivalent (including English Language or equivalent)
- NVQ Business Administration Level 2 (or suitable clerical experience)
- Administrative experience with a good knowledge of and experience in using Microsoft Office
- Good communication skills, both oral and written

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.