Job description
Information and Data Services - Clerical/Admin Officer
Location: Plymouth, PL6 5WS (fully office based)
Contract: Temporary, currently until 4th December 2026 (may be a chance of an extension)
Hours: Full Time, 37.5 hours per week, Monday-Friday, 8am-4pm/9am-5pm (flexibility required)
Pay rate: £13.90ph, paid weekly
Start Date: Monday 15th June 2026
Reporting to the Land Charges Team, this role will help deliver a first-class Tier 1 specialist service. The Team is responsible for dealing with IOPN searches and completing Land Charges Searches and Official Copies, together with other ancillary duties, to achieve a three-day speed of service. Our ambitions are underpinned by our Service Delivery Plan.
Key Responsibilities
- Handle customer enquiries and referrals in relation to Land Charges correspondence, applying HM Land Registry practice and consulting HMLR Guidance to ensure correct procedures are followed. This will include taking telephone enquiries and contacting customers by telephone.
- Seek the advice of senior technicians and/or colleagues to deal with points outside your technical authority or ability.
- Take ownership of own development, building capabilities through continuous learning
- Undertake other duties as required to meet business needs and support delivery of Land Charges statues regarding speed of service.
- Maintain awareness of service and agency wide aims and standards required in your role.
- Support Land Charges management, fully participating in embedding any changes to deliver service improvements and responding to the ever-changing environment and needs of our customers.
- Stay connected to wider casework initiatives, whether national or as part of your designated local office, ensuring that you adopt and maintain any relevant standard operating procedures.
Essential skills
- Able to maintain attention to detail and accuracy with a capability to respond to gaps, errors and irregularities in information.
- Able to effectively follow written procedures.
- Experience of working as part of a team to deliver common goals.
- Strong organisational and time management skills and the ability to work quickly, prioritising personal workload effectively.
- Able to demonstrate effective verbal and written communication skills
- Experience using Microsoft Office, including knowledge of Outlook, Word and Excel.
Successful candidates will be subject to a basic DBS check and 3 years of referencing.
If this role interests you, please apply today. Due to high application volumes, only shortlisted candidates may be contacted.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
