Job description
We've got a great opportunity for a long term temp role within the Natural England, to join a fast-paced office, working as part of the admin team.
Overview:
- Full time 37 hrs per week
- Monday - Friday
- Long term Temporary ongoing role
- Pay - £13.30 Per Hour - £13.25 per Hour
- Location - Bristol
- Start date ASAP
; This role will be predominantly a telephony role answering calls received by the Natural England (NE) general enquiries line, and responding to email/contact form enquiries. Be an exemplar of NE customer service by responding to all customer enquiries in a professional, empathetic and timely manner. Make use of our Internal Knowledge Base to answer customer queries at first contact, escalating to more senior colleagues in the Customer Service Team or NE teams appropriately as necessary Calls will be taken via the STORM telephony system Enquiries will be logged on eCase database Use of Premium Co-pilot to produce high quality responses.
: A successful candidate must have excellent Customer Service Skills; be able to deal with simple and complex enquiries; know when to escalate to colleagues within NE; have previous experience of working in a telephony environment; IT literate; problem solving and ability to work under pressure; work as part of team; excellent use of Plain English. * Any desirable criteria: previous experience of working within a government department. * Any information regarding recruitment restrictions that may be relevant to the supplier.
If you are interested in this position, please apply below
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
