Our City client is looking for an experienced Customer Complaint Case Handler to take on specific and complex cases directly with customers and to undertake the necessary investigations to come to a satisfactory conclusion.
The role involves reaching a fair outcome where the needs of the customer are balanced with business considerations.
You will be taking ownership of your caseload and liaising with both internal and external clients and partners to reach your decisions.
Candidates applying MUST have experience of case management in a customer complaints environment ( ideally Financial Services) where you have demonstrated the ability to communicate difficult decisions when required.
You will be able to demonstrate excellent communication skills and the ability to build relationships both within the business as well as externally.
The ability to show empathy and listen to customer's genuine concerns is paramount.
Initially working from home - eventually you will be working in the London office full-time
If you have proven experience in a similar role and can remain calm under pressure then we would like to hear from you.