Job Description

Client Relations Account Manager

Location: Hybrid (London-based, with some UK travel for meetings)
Hours: 40 hours per week (Monday-Friday, flexibility for events)
Salary: Negotiable, depending on experience

Brook Street is partnering with one of the UK's fastest-growing travel companies to recruit an experienced Client Relations Manager. This is a fantastic opportunity for a commercially minded professional with a proven background in corporate travel, who thrives on building strong client relationships and delivering exceptional service.

The ideal candidate is proactive, solutions-driven, and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities

• Manage a portfolio of key corporate accounts, ensuring satisfaction, retention, and growth.

• Build consultative, long-term relationships with clients through regular reviews and proactive engagement.

• Identify opportunities to enhance services and add value.

• Lead client onboarding and ensure smooth implementation of tailored travel solutions.

• Analyse travel data to provide actionable insights and recommendations.

• Stay up to date with industry trends and travel technology, representing the company at relevant events.

• Collaborate with internal teams and support marketing and business development initiatives.

Essential Skills & Experience

• Proven experience in the corporate travel sector.

• Strong knowledge of TMC service delivery and corporate client needs.

• Excellent communication, negotiation, and presentation skills.

• Skilled in relationship management and commercial account development.

• Experience with travel data analysis and reporting tools.

• Proficiency with Microsoft Office and CRM systems.

• Familiarity with SLAs and RFP processes.

• GDS experience (Amadeus preferred).

• Knowledge of emerging travel technologies and automation tools is advantageous.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.