Job Description

Client Service Executive - Ethical and Sustainable Investment

Salary: £30,000

Hours: Monday to Friday

Hybrid working, 2 days in office
All equipment provided for your work from home days eg. Chair, 2 desktop screens, keyboard, headset etc..

Passion for Sustainability.

Job Purpose as Client Service Executive:

Act as the first point of contact for client enquiries and managing client administrative processes and resources to contribute to an excellent client experience. Develop and maintain relationships with clients and business stakeholders, utilising knowledge of the business and client requirements to deliver the desired client outcomes. Work closely with the team and wider administration functions to review, develop and share best practice.

Key Responsibilities as Client Service Executive:

• Manage the client facing administration process to ensure a timely and efficient client experience.
• Take ownership and ensure that you remain accountable for all client administration tasks undertaken to act as the main liaison between your investment team and the operations teams and ensure all parties are kept up to date with progress.
• Ensure processes are followed and are fit for purpose, tasks include*:
• End to end management of account opening, on-boarding and transfer processes, liaising with operations teams were appropriate.
• Processing client payments and account amendments, liaising with operations teams were appropriate.
• Take responsibility for all appropriate client communication as instructed.
• Support quarterly portfolio valuation processes.
• Maintenance of client support systems and data (i.e. CRM/ CMP).
• Understand client suitability requirements and support your investment team with regard to gathering the relevant information to support client suitability (e.g. ATRQ, Financial Questionnaires), producing client summaries/welcome letters.
• Act as the first point of contact for clients, assuming the role of the "go to" person for administration queries. This includes attending client meetings and handling discussions regarding client administration matters.
• Maintain and build good relationships with the team and wider functions, taking responsibility for sharing knowledge and business updates with your own team and/or department as appropriate in order to identify opportunities for operational efficiency and process improvement.
• Contribute to relevant company development by actively participating in projects, committees etc.

*Please note that the tasks listed are not exhaustive. All tasks may not be carried out by all Client Service Executives within their teams and can vary according to team and office structure.

No form of investment advice can be given to a client within this role as this would be considered unauthorised activity. Unauthorised activity would be considered a breach of regulatory requirements and would be dealt with as appropriate by company policies.

Skills and Experience required as Client Service Executive:

• Experience working in similar role in financial services, the Investment or Wealth Management Industry.
• Experience managing end-to-end administration processes.
• Experience managing administrative staff (desirable)
• Knowledge of regulatory environment in which we operate.
• Grade A-C at GCSE, or equivalent in English and Maths
• Willing to undertake further professional qualifications.

Key Competencies as Client Services Executive:

• Organisation of self and others

• Prepare & present client documentation

• Process & maintain client administration

• Develop & maintain positive working relationships

• Systems competence

• Ethical behaviours and regulation

• MIFID II

Therefore knowledge and understanding must cover the following:

• Portfolio characteristics, features, pricing, risks, tax and cost implications
• The impact of financial markets and economic figures
• Financial markets
• The difference between past and future performance
• The regulatory environment including market abuse and anti-money laundering
• Basic valuation principles