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Client Service Team Member

  • Location:

    Lytham St. Annes, Lancashire

  • Sector:

    Customer Service

  • Job type:

    Temporary

  • Salary:

    Up to £7.83 per hour

  • Contact:

    Chelby

  • Contact email:

    preston@brookstreet.co.uk

  • Job ref:

    HF5574_1544005057

  • Published:

    about 2 months ago

  • Expiry date:

    4/01/2019

  • Startdate:

    ASAP

Job Description

I am currently recruiting for a number of Client Service team members, working for a well known and established Utility Sector in Lytham, St Annes, on a temporary basis.

The role will involve -

- Providing first class service within a customer environment via telephone and email
- Prompt resolution of customer queries and requests in line with company SLAs
- Working collaboratively with other departments, Account Managers and 3rd parties to resolve customer issues and requests
- Proactive management of complex customer issues and escalations; investigation of any issues, fixing the root cause and/or escalating where applicable to resolve
- Invoice validation

Successful candidates must be able to demonstrate the following -
- Strong communication skills - verbal and written
- Problem solving skills
- Ability to keep calm under pressure and balance multiple workstreams
- Adaptability & willingness to learn

If you are interested in this position, please call Chelby on 01772 252111 or email your CV

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