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Collections Advisor

  • Location:


  • Sector:

    Contact Centre

  • Job type:


  • Salary:

    Up to £25000 per annum + Negotiable

  • Contact:

    Sinead Randall

  • Contact email:

  • Job ref:


  • Published:

    14 days ago

  • Expiry date:


  • Startdate:

    29th April

Job Description

Customer Collections Advisor, Motor Collections Department (Hybrid)

Job type: Full Time Permanent

Start date: 29th April

Location: Central Cardiff

Hours: 35 hours per week. Shifts between 8am - 7pm Monday to Friday and 8am - 12pm Saturdays (1 in 3)

Competitive salary and annual bonus: Starting from £25,000 (negotiable)

Holiday: 30 days annual leave plus bank holidays

The Role:

Are you passionate about helping customers? Would you love a role with clear progression? Are you confident in challenging situations to achieve the best outcome?

This is a rewarding role based in our busy, central Cardiff call centre; you can expect a friendly and flexible culture synonymous with our proposition to our customers. The role will involve, but not be limited to the following:

  • You will make a real difference to our vulnerable customers in financial difficulty by having open and honest conversations about how we can best help them
  • Negotiating with our customers who are in arrears for repayment of balances. This involves using your initiative to recommend the best course of action, or alternative resolutions, where necessary
  • Adhering to all regulatory policies to ensure our customers are treated fairly, and the best possible outcomes are always achieved
  • Demonstrating a pro-active, inquisitive, and problem-solving nature to assist our customers in vulnerable and often complex situations


As you'd expect, we offer a competitive basic salary, and in return for your hard work and commitment to working for MotoNovo, you will receive some fantastic benefits:

  • Annual leave - 30 days plus bank holidays to use how you like
  • Comfortable working environment, well located for the daily commute and those lunchtime errands
  • Fantastic and engaging company events
  • A growing organisation that defines itself as being nimble, lean, and strong
  • Competitive company stakeholder pension scheme
  • Maternity, Paternity and Adoption scheme
  • Financial rewards - Annual bonus scheme, cycle-to-work scheme, childcare vouchers, and high street/online retail discounts
  • Private Medical Insurance and healthcare
  • A friendly and flexible culture with a drive for continuous improvement, for which you will be empowered to get behind from day one

We're MotoNovo Finance (Part of Aldermore), one of the largest lenders in the UK's used car finance market. At MotoNovo, we are a diverse bunch with several things in common - we are committed and motivated and know how to have fun! When you join us, you become part of a company which values you as an individual and believes that you will contribute to the growth of our business. Our mission is to transform and disrupt the industry for the benefit of the customers, and that's where you come in!

To apply for this post, we are looking for the following:

  • Experience within a similar role or even industry isn't necessary but would be an advantage
  • Be able to demonstrate a good level of resilience and can adapt well to difficult conversations
  • Show a good level of empathy
  • Confidence in having challenging conversations with our customers
  • Able to problem-solve a wide range of complex situations
  • Able to communicate clearly to our customers
  • Good organisation skills


Aldermore is an equal opportunities employer., which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts, and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position.

Aldermore works in a trusted partnership and is supported by Brook Street (UK) Limited with recruitment. Brook Street will access information collected from you concerning your application under a strict duty of confidentiality, and Brook Street will be in direct contact with you about any application made.

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