Job Description

Brook Street UK Ltd is delighted to be resourcing Outbound Collection Advisors for our client based in Belfast City Centre

Our client, a leading household name, has advised us that the role is temporary for 4 months with internal permanent opportunities available

The days of work are Monday to Friday and the hours of work will be from 0900 to 1700 on week one and 0800 to 1600hrs one week two. This is 37.5 hours per week contract.

This role is a telephone based role, if successful, you will be required to make outbound calls to Business Clients arranging over due payment

Experience of using IT systems and packages including MS Word and Excel;
Experience of working within a customer/client focused environment;
GCSE`s (or equivalent) in Maths and English
Desirable Criteria:
Knowledge of Debt Collection Methods
6 months experience in a debt recovery, sales or financial sector customer service role;
Experience gained within a high volume customer contact management environment;
Knowledge of contact centre technology and processes (both telephony and correspondence);
Experience of working in a targeted environment or working with `Service Level Agreement` targets and timescales;
Experience of using Customer Relationship Management (CRM) systems and other technology for managing and recording customer contact.



In return, you will be paid an hourly rate of £8.29 per hour plus bonus - that`s a realistic annual salary of £19,000 OTE

CV`s must be sent