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Collections Associate

  • Location:


  • Sector:

    Customer Service

  • Job type:


  • Salary:


  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:

    April 2024

Job Description

Brook Street Recruitment is working on behalf of our client in Derry/ Londonderry in Northern Ireland to recruit a full time and permanent Collections Associate.

This position is within the company Finance team, comprising of Accounts Payable, Account Receivable, General Ledger Accounting and Trade Compliance.

The Collections Associate is responsible for collections of outstanding accounts receivable from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency while maintaining a professional relationship with customers. This position will report to the AR Team Lead.

In this role you are responsible for:

Accounts Receivable tasks such as:

  • Making outbound calls in a professional manner while keeping and improving customer relations
  • Identify, investigate and resolve payment variances. This will include short payments, late payments, past terms discounts, duplicate billings, etc
  • Reviewing open accounts for collections efforts
  • Applying payments and facilitating resolution of customer disputes
  • Proactively identifying process improvement opportunities that will reduce future occurrences of aged accounts receivable balances and work with appropriate internal contacts to implement those improvements
  • Maintain financial and data accuracy through adhering to all financial policies and procedures
  • Commits to adhering to Service Level Agreements both within the company and with outside customers
  • Performs other duties as assigned. Will include participating in special projects as identified
  • Supporting credit management across numerous sites, managing blocks on delinquent accounts and assessing new customers for credit

Essential Criteria:

  • Proficiency in Microsoft Office including Excel, Word, Access, and other software as needed to perform duties of the position
  • A minimum of 5 GCSE`s or equivalent including Maths & English
  • Strong organisational skills in handling multiple responsibilities simultaneously with high attention to detail and a high level of accuracy
  • Ability to work independently or/and collaboratively, and to adapt to a fast-changing environment
  • Strong communication, proactive problem solving, and analytic skills required

Desirable Criteria:

  • Language skills
  • SAP experience
  • Collections / Accounts Receivable experience
  • Experience in a telecommunications environment is preferred but not required.

Working hours 08:00am - 17:00pm between Mon - Thur & 08:00 - and finish at 12pm on Friday, there is no flexibility with the start time.

After training the role can be hybrid and you can work from home two days a week,

The salary can be disclosed on application

Closing date for applications is 25th March

If interested please send your CV and a Cover letter detailing why you feel you fit the criteria for the job to Colleen Farquharson via the apply link

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