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Collections Specialist - Npower

  • Location:

    Leeds, West Yorkshire

  • Sector:

    Admin & Secretarial

  • Job type:

    Temporary

  • Salary:

    Negotiable

  • Contact:

    Leeds CL

  • Contact email:

    LeedsCL.branch@brookstreet.co.uk

  • Job ref:

    HN2022_1633019817

  • Published:

    2 months ago

  • Expiry date:

    11/11/2021

  • Startdate:

    ASAP

Job Description

NPower - Collections Specialist
Location: Leeds LS14
Salary: TBC
Hours: Monday - Friday (37 hours)


This is an ongoing temporary position until the end of the year with the possibility of a further extension or a permanent placement, at the discretion of the business requirements.

Role Overview:
We are currently recruiting for a full time Collections Specialist to join the Team at Manpower based in Leeds. This is a fantastic opportunity to join an organisation that offers training and a great working environment.

Duties include:

  • Being Initial point of contact for all I&C Commercial Customer queries and any escalated queries
  • Support the Billing and Collections Manager to deliver in partnership with I&C Sales, all collections reporting requirements
  • Producing Monthly Performance Pack in order to monitor collection effectiveness, debtor days, provision and red debt collections
  • Produce weekly progress reports of collections effectives with I&C Birch Debt Recovery
  • Interrogate data and build complex reporting solutions to ascertain performance trends
  • Liaise with legal debt recovery team on complex cases through to resolution
  • Liaise with I&C Supply collections for the trace of customers on a gone away marker
  • Manage lock box reports from cash operational for collected payment but not allocated to customer account. Work with cash operational to ensure allocation and investigation on unallocated payments
  • Analyse and resolve disputed debt queries, liaising with other parties where necessary to provide an appropriate and acceptable resolution for the customer
  • Escalate issue through to the billing and collections manager such as non progress of payments or where changes have to be made to contracts and invoicing
  • Manage the collections mailbox within SLA
  • Provide support and assistance to others ensuring timely resolution to queries.
  • Active liaison with the sales, contract, debt management teams and termination activities
  • Investigate and resolve complex queries on work completed and invoiced but queried by the customer, liaising with other parties as necessary to deliver a satisfactory outcome
  • Support to administrators with problem elements of accounts and reviewing bad debt for write off consideration
  • Produce and maintain end to end Debt process documentation
  • Daily reporting on cash collected, focus on red debt collections performance
  • Daily reporting on debt position

Capable of understanding complex business processes with the ability to ask probing questions and initiate root cause analysis where required


What we are looking for:

  • End to end procedures
  • Invoicing all services/repairs and installations contracted on an annual/monthly basis to ensure a turnover of £53m per annum.
  • Ability to produce accurate Bespoke ad hoc invoices for Energy Management products and services
  • Important support role re the collation of MI and Business Plan reporting for our products and services
  • Deliver the highest quality of service to the customer ensuring all invoicing is accurate.
  • Workloads prioritised, maximising effective use of operational resource
  • Possesses skills to communicate effectively to customers by telephone, face to face & business presentations
  • Representing the Billing & Debt team internally across all Npower business departments
  • Literate and numerate
  • Strong customer service ethic
  • Identify development and training needs for individuals and wider teams
  • Production of accurate MI on Income related activities
  • IT literate
  • Ability to analyse complex information and propose possible solutions


If this sounds of interest then please click apply and we will be in touch if your CV matches the requirements

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