Job Description

NPower - Collections Specialist
Location: Leeds LS14
Salary: TBC
Hours: Monday - Friday (37 hours)

This is an ongoing temporary position until the end of the year with the possibility of a further extension or a permanent placement, at the discretion of the business requirements.

Role Overview:
We are currently recruiting for a full time Collections Specialist to join the Team at Manpower based in Leeds. This is a fantastic opportunity to join an organisation that offers training and a great working environment.

Duties include:

• Being Initial point of contact for all I&C Commercial Customer queries and any escalated queries
• Support the Billing and Collections Manager to deliver in partnership with I&C Sales, all collections reporting requirements
• Producing Monthly Performance Pack in order to monitor collection effectiveness, debtor days, provision and red debt collections
• Produce weekly progress reports of collections effectives with I&C Birch Debt Recovery
• Interrogate data and build complex reporting solutions to ascertain performance trends
• Liaise with legal debt recovery team on complex cases through to resolution
• Liaise with I&C Supply collections for the trace of customers on a gone away marker
• Manage lock box reports from cash operational for collected payment but not allocated to customer account. Work with cash operational to ensure allocation and investigation on unallocated payments
• Analyse and resolve disputed debt queries, liaising with other parties where necessary to provide an appropriate and acceptable resolution for the customer
• Escalate issue through to the billing and collections manager such as non progress of payments or where changes have to be made to contracts and invoicing
• Manage the collections mailbox within SLA
• Provide support and assistance to others ensuring timely resolution to queries.
• Active liaison with the sales, contract, debt management teams and termination activities
• Investigate and resolve complex queries on work completed and invoiced but queried by the customer, liaising with other parties as necessary to deliver a satisfactory outcome
• Support to administrators with problem elements of accounts and reviewing bad debt for write off consideration
• Produce and maintain end to end Debt process documentation
• Daily reporting on cash collected, focus on red debt collections performance
• Daily reporting on debt position

Capable of understanding complex business processes with the ability to ask probing questions and initiate root cause analysis where required


What we are looking for:

• End to end procedures
• Invoicing all services/repairs and installations contracted on an annual/monthly basis to ensure a turnover of £53m per annum.
• Ability to produce accurate Bespoke ad hoc invoices for Energy Management products and services
• Important support role re the collation of MI and Business Plan reporting for our products and services
• Deliver the highest quality of service to the customer ensuring all invoicing is accurate.
• Workloads prioritised, maximising effective use of operational resource
• Possesses skills to communicate effectively to customers by telephone, face to face & business presentations
• Representing the Billing & Debt team internally across all Npower business departments
• Literate and numerate
• Strong customer service ethic
• Identify development and training needs for individuals and wider teams
• Production of accurate MI on Income related activities
• IT literate
• Ability to analyse complex information and propose possible solutions

If this sounds of interest then please click apply and we will be in touch if your CV matches the requirements