Job Description

Are you passionate about delivering an excellent service and want a new challenge?
Do you have great attention to detail?
Would you enjoy being part of a busy, supportive team which can provide great long term career opportunities?
Is flexible work/life balance important to you?

If you have answered yes then this Claims Technician could be the opportunity you have been waiting for!

The role would suit someone presently in a claim`s technician role wishing to develop their career further and deal with more complex or high value commercial claims.

Working alongside Commercial Adjusters, you`ll assist in managing direct cases and have the ability and background knowledge to make the right decisions on each claim.

You`ll also support colleagues by sharing information, gathering evidence and working with third parties to provide full account case details of the claim through to settlement or repudiation.

Most importantly, you`ll be able to put yourself in our customer`s shoes, see the full picture and have the ability to make decisions based on the facts, treating all claims on their individual merits.


Criteria

• Experienced in dealing with high value household and commercial property damage insurance claims
• Superb communications skills - listening and acting upon information given
• Able to work as part of a team in a fast-moving environment and in compliance with SLA`s
• Ability to work on your own initiative and to assist adjusters in moving caseloads to conclusion
• Able to develop and maintain a close working relationship with the customers, to promote customer satisfaction during all stages of the claim
• Understanding and empathy when required
• Able to prioritise your workload on a daily basis
• Excellent keyboard/ IT skills
• Ideally be educated to an advanced level
• Dip CII/cert CILA qualified or willing to work towards this qualification

Benefits

• Hybrid working
• Competitive salary depending on skills, experience and qualifications
• Healthcare scheme
• A Self Invested Personal Pension Scheme
• Holiday allowance of 25 days plus bank holidays
• Discounts on various products and services
• Employee assistance programme for employee well-being
• Life assurance
• Group Income Protection
• Dental cover, cycle to work scheme, season ticket loan, well-being and digital GP apps

Applicants must have previous insurance claims experience

Please send CV to Colleen Farquharson via the apply link