Job Description

Communications and IT Officer
Hours- 9-5
Salary £neg - dependant on experience
Location- Croydon (will involve traveling to other south London offices)
My client is growing increasingly sophisticated in its use of IT to support delivery of innovative services for young people facing homelessness.
This role coordinates business-as-usual IT activities and undertakes project based IT and Communications projects.
The purpose of this role is to coordinate delivery of IT systems and services with 3rd parties; help all staff develop the skills and knowledge to deliver best in class services for young people and support the growth and development of my client through the use of IT in operations and internal/external communications.

Main Responsibilities
Systems and IT Support
-To work to an IT and Communications Annual Work plan and to help develop this plan year on year to further CAYSH`s Aims
-To help manage, review and enhance current IT platforms and systems including its client database CDP (a SQL based database).
- To review the effectiveness of use of client data recording systems on a regular basis, making recommendations and implementing changes for improvements as needed and identified.
-To coordinate IT/telecommunications providers regarding issues and development.
-To participate or lead on IT systems reviews and re-design projects, including project planning and delivery, requirements gathering and testing.
-To implement improvements in training and monitoring of IT use.
-To provide support on the client database (CDP), and ad hoc support on MS Office, Outlook and IE.
-To coordinate and administer CAYSH`s Android mobile phones including configuring new devices, monitoring usage and training users as required.
-To share information regarding CAYSH`s IT systems, identifying areas where we need to improve and where we can learn from good practice, through one-to-one support, small-group training and preparation of information materials.
-To help support the maintenance and development of CAYSH`s website/intranet and social media outputs.
KNOWLEDGE EXPERIENCE
Experience of delivering a high quality customer-oriented service for both internal and external customers Essential
Excellent IT skills and ability to use MS Office at an advanced level (including Project, Excel, Word & PowerPoint) Essential

Experience of using a variety of sophisticated databases

Essential
Strong all round web, CMS and social media skills Essential


Understanding of, and commitment to, Equality Diversity and its relevance to different sectors of the community Essential

Experience of helping others learn to use IT systems
Essential

Experience of requirements gathering and business process mapping

Desirable
Experience of delivering an project and project management Desirable

QUALIFICATIONS SKILLS ABILITIES
Ability to learn new systems quickly and comprehensively, in particular database systems Essential
Excellent team work skills Essential
Ability to work under own initiative and to prioritise according to business needs Essential
Excellent organisation and planning skills Essential
Ability to build effective working relationships with colleagues & stakeholders Essential
Desire to identify value (or otherwise) of new technology and develop new skills Essential
A flexible approach to work and a willingness to take on new tasks Essential
Ability to communicate effectively verbally and in writing Essential
Ability to create and deliver presentations and workshops Essential
Ability to maintain confidentiality of information at all times Essential
A good work attendance record, with no health problems likely to impact adversely on performance of duties of the post Essential