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Community Manager, Fan Engagement

  • Location:

    Leicestershire, England

  • Sector:


  • Job type:


  • Salary:

    Up to £31600 per annum

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  • Published:

    5 months ago

  • Expiry date:


  • Startdate:


Job Description

Community Manager, Fan Engagement
Contract is 12 months initially

Brook Street is currently working on behalf of our Global IT Client to recruit a Fan Engagement Community Manager. This is a contract role based in Twycross for 12 months with review to extend for the full 18 months contract. Please note, there is no public transport to this location so you will have to have a car for the job.

As a Brook Street contractor you will be entitled to 25 days holiday per annum, 8 days paid Bank Holidays pro rota, discounted gym membership, use of the onsite health facility, access to online learning and training, free parking and an excellent subsidised restaurant.

Salary: £31,600 per annum, based on experience, plus benefits

Job Description
Established in 1985 to focus on the expanding console market, we partnered with a top gaming company and quickly sealed a reputation for quality with many popular titles.

After a colossally successful run of titles throughout the 1990s, our company acquired another in 2002, and since then have supported and debuted major gaming titles. Subsequent years saw us innovate with more well known franchises, plus our pioneering work on Avatars.

What we are looking for is an experienced and creative Community Manager to design and manage programmes that engage, motivate and retain cohorts of high-value game players.
From helping to organise fan events to thinking outside the box on customer loyalty, the Community Manager will work closely with game, production and communications teams to deliver amazing and original experiences for our most engaged fans.

In more recent years, our investigations into cutting-edge motion control resulted in the multi-million-selling, double BAFTA-winning sports gaming series. With development now firmly established for our software, we're hard at work here in our custom-built English countryside HQ, galvanised by the opportunity to celebrate our incredible heritage with an anniversary collection while looking ahead to brand new shared world adventures in a more recent title. Here's to 30 more years!

A typical day in this role can include:
" Analyse our audience, identify key high-value segments and understand their motivations, requirements and challenges.
" Design, implement and manage community programme, events and promotions that reward and motivate players, driving long-term engagement
" Engage with the fan community, build effective feedback processes and represent the voice of the community within to the studio
" Work closely with the Communications Team to identify and capitalise on opportunities to delight the fan community across owned channels, including social media, blogs, videos, forums, etc
" Actively report on community programme KPI's and demonstrate success / opportunities for growth within the Community & Marketing team

Candidate Requirements
The ideal candidate will be:
" 2+ years working in a Community Management role in the games industry
" Creative and imaginative; able to come up with original programmes and campaigns
" Demonstrable understanding of the player lifecycle and AERM

The ideal candidate will have the following qualifications:
" Pro-active attitude and approach to projects
" Proven experience in owning projects from incubation to execution
" Strong communicator who can work and collaborate with multiple stakeholders
" Able to use data to aid decision-making
" Confident working in fast-paced environment, able to react positively to change
" Able to write copy that engages audiences and clearly communicates information
" Knowledge of Adobe Creative Suite
" Experience with CMS publishing tools

Deadline for CV submission: Monday 29th October @ 11.00am


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