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Community Manager

  • Location:

    Atherton, Greater Manchester

  • Sector:


  • Job type:


  • Salary:

    Up to £34935 per annum

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    9 months ago

  • Duration:

    4 months

  • Expiry date:


  • Startdate:


Job Description

Job Title - Community Manager
Location - Twycross

Brook Street is currently working on behalf of our Global IT Client to recruit a Community Manager
This is a contract role based in Twycross for 4 months with view to being extended (max contract duration 18 months)

As a Brook Street contractor you will be entitled to 25 days holiday per annum, 8 days paid Bank Holidays pro rota, discounted gym membership, use of the onsite health facility, access to online learning and training, free parking and an excellent subsidised restaurant.

Salary: £34,935 plus 5% end of contract bonus depending on experience


We are looking for a Community Manager specialising in discursive channel moderation and management to join the in-house Community team. Do you love getting involved in game discussion? Are you keen to gather player feedback and watch it make a real difference to game development? Do you think you could be a valuable connection between a major AAA Xbox/PC studio and its growing community? If so, we may have a place for you!

Key Accountabilities:

* Work closely with the Senior Community Manager to manage both day-to-day priorities and overall discursive channel strategy.
* Being an active and approachable Rare presence in the official Sea of Thieves discursive channels (owned and third-party forums, Discord, Reddit), working with different teams within the studio to ensure our audience is always kept informed, engaged and supported.
* Editorialising and surfacing release notes on the Sea of Thieves website and in the appropriate community spaces for all versions of the game, including our Insider Programme builds.
* Listening to our community`s feedback on our products, collating that feedback and reporting it back to the development teams in a clear and digestible format.
* Managing and maintaining strong relationships with volunteer community moderators to keep our discursive spaces organised, welcoming and a great place for fans to discuss our products.
* Inviting feedback from the community through social channels and forum content, and co-ordinating with internal teams to ensure we`re soliciting feedback around the right focuses.
* Using listening tools to keep a finger on the pulse of the chatter and sentiment around our products, showing proactivity in identifying emerging issues or concerns.
* Curate and collate user-generated content, sharing the most compelling stories or assets with the wider team Community team for spotlighting.
* Lead the ratings and reviews optimisation strategy across our digital stores.

Candidate Requirements:

* An in-depth understanding of how the game development process works.
* Excellent written communication skills.
* Intimate familiarity with a range of discursive channels, including their moderation, analytical and platform management toolsets.
* Proven experience owning projects from incubation to execution.
* Experience with CMS publishing tools.
* Experience with gaming platform administration tools.
* Experience with video and image editing a plus.
* Basic HTML proficiency a plus.

Desirable Characteristics:

* Strong passion for games and gaming culture.
* Well-organised, and effective at working against a plan to deliver incremental results.
* Self-motivated and good at prioritising and managing personal workloads.
Seeks new opportunities to continuously improve and optimise studio output

Deadline for CV submission: 3.00pm on Wednesday 19th February


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