Job Description

Have you got experience working with complex complaints?

Are you ready for a new exciting career?
Job Title - Customer Care (Complaints team)
Hours - Monday to Friday 09:00 - 17:30.
Pay - £20,000 per annum (£9.62 per hour)
Contract - Permanent or Temp to perm
Start date - ASAP

This is working for a HIGH-END RETAILER! Who are looking to expand their customer service team immediately.

What you will be responsible for;

• Dealing with complaints
• Ensuring complaints are resolved efficiently
• Emailing the customers
• Closing the complaints
• Handling any Customer queries
• Managing all basic administration duties
• Delivering a high service at all times

What our client is looking for in you;
A proven track record of customer service & complaint handling is essential. Having experience with complex complaints and resolving these complaints would be an advantage. You will need to have great customer service experience, along with strong communication skills, both written and verbal. Good IT skills and the ability to work independently.

What's in it for you
The working week will be Monday to Friday, 09:00 to 17:30 which means no weekends and no strange shift patterns. Being No.1 in the industry, they want you to be the best as well, so they provide comprehensive on-site training in their purpose-built Training Academy.

They really like to look after their employees which is why they have dress down Fridays every Friday, a catering team who bring hot drinks to your desk throughout the day. Plus, there is a free on-site gym for all employees, and 2 fantastic restaurants to eat and socialise on your breaks.

If you meet the above criteria and are ready to start your career, apply now!