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Complaints Handler

  • Location:

    Coventry, West Midlands

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £19380 per annum

  • Contact:

    Annie

  • Contact email:

    coventry.web@brookstreet.co.uk

  • Job ref:

    COV/16585_1576854354

  • Published:

    8 months ago

  • Expiry date:

    19/01/2020

  • Startdate:

    20/01/20

Job Description

Complaints Handler

Competitive salary with increase after passing of 6-month probation.

Hours between 8-8 Monday - Friday (1 in 4 Saturdays)

My client based on the outskirts of Coventry are looking for complaints handlers to join their team. Working with the team, managing and resolving customer complaints in a timely manner considering the customer journey at all times.

A strong understanding of Microsoft packages is advantageous.

Key responsibilities:

- Ensuring the customer has a clear understanding of the complaint process
- Acknowledge complaints promptly and respond within the time frames set
- Keeping the customer always informed on the process of their complaint
- Making fair and impartial decision on the complaint line with investigation finding and following the company and regulatory frameworks

If you feel this is the role for you then please send a copy of your CV

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