Job Description

An exciting nationwide lending organisation are currently experiencing high growth in all areas of the business are seeking complaints handler candidates to join their vibrant facility in Blackpool. Easily accessed via public transport or car.

***Please note these roles are on a temporary basis***

Based in Blackpool
Full time 37.5 hours a week - Monday - Friday 9AM - 5PM
Salary - £10.50 p/hour

Job Responsibilities:

Assist with the administration and logging of complaints - including contacting internal and external parties and customers. Ensure all aspects of compliance are met regarding Data Protection Act, Consumer Credit Act and FCA Provide cover within the complaints team in the absence of Complaints officer in line with requirements and expectation as directed. Contact customers by telephone to gain a full understanding of their complaint in order to progress to a fair outcome and resolution as quickly as possible. Provide support to the complaints officer in relation to tasks whilst displaying excellent time management skills and understanding work load prioritisation. Manage own caseload ensuring all tasks are handled within FCA/FSC guideline. Progress and develop through the role with full guidance and support, resulting in competency increasing, allowing further step into Complaints Handler role.

Key Skills:

Excellent communication skills, verbal and written in order to communicate well via email and phone.
Computer literate.
Always working to ensure the highest level of customer care and satisfaction.
Able to work independently and make decisions, as well as working and communicating effectively as part of a team.
Extremely punctual and organised.

The ideal candidate will have/be;

Exceptional written and oral communication skills

Excellent word processing and IT skills, including knowledge of a range of software packages

The ability to work under pressure and to tight deadlines

Good organisational and time management skills

Excellent interpersonal skills

The ability to work on your own initiative

Honesty and reliability

Attention to detail

Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines

Discretion and an understanding of confidentiality issues.

Benefits:

Free onsite parking

Weekly pay

Attractive pay rate

All applicants may be required to undergo a credit and security check prior to start date.

If you would like to discuss this position, in more detail please call Kirstie on 01772 400106 or email your CV with cover letter